Virtualization has become increasingly popular over the last few years. The virtual environment has increased productivity in many offices, because there is no longer a need to reboot the computer simply to access a second operating system. Nevertheless, there are many companies not creating a xen backup of their virtual data. Virtual PCs are powerful [...]
Your Call Center Must Embrace Recording
Customer contact centers are filled with data from phone calls, customer emails, chats, and faxes. If you are not actively monitoring your call center, you might have a serious problem and not even know about it. You need to know why your customers are calling you. How do your agents engage your clients? Are they [...]
Backing Up Your Files
One thing that many people don’t actually realize about big companies and corporations is that most of their computers are only designed to function at the most basic of levels. Computers themselves can be a strain on any company’s finances, but at least it is something that for the most part should only be a [...]