1 0 Archive | January, 2012
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Ensure Call Center Efficiency

These days, efficiency is everything.  With the developments that have occurred in the technological realm in the past few decades, life is moving faster and faster.  A successful business model is one that co-opts the technologies of our day and uses them to ensure progress and efficiency at every step of the way.  There is [...]

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Virtual Data Is Real Information

When we think about backing up or restoring data we typically associate this with our PCs or physical laptop. Many workstations in the workplace now utilize virtualization. The popular XenServer has proven itself as a powerful virtual computing platform. Virtual computers reside on host physical computers providing its user with the ability to seamlessly access [...]

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A New Day for Computer Telephony Integration

There are so many things that computers can do that telephones just cannot.  When you make calls to customers for any reason, your phone can only store a record that the call was made, but no information can be retained.  This is why so many people turn to email correspondence, because it is so much [...]

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