Customer service is tremendously important to any business, and that includes yours. You want your customers to know that when they come to your business in person, they’ll be greeted with a smiling face, happy tone, and a mentality that the customer always comes first. Unfortunately, your customers can’t see your service representatives; they can only hear them over the phone. That’s okay though! Your agents can still let the customer know that he or she is important. If you want to improve overall call quality and customer experience, try Salesforce CTI integration through PhoneLink.

PhoneLink takes Salesforce CTI integration and turns your customer calls into such a great experience, that customers will want to call you. First of all, PhoneLink reduces call time. Normally, it can take anywhere from ten to twenty seconds at the beginning of a call for the representative to pull up the customer’s information. With PhoneLink, the customer’s information comes up immediately when he or she calls. Your customers will be so impressed that they did not have to wait while a representative searched for their information.

PhoneLink for Salesforce.com is also great for personalizing customer calls. Not only do your customers get a quick call, your system will record all calls’ date, time, and duration. Representatives can also make notes about the call and have access to previous notes, so that they’ll have an idea of the customer’s situation.

PhoneLink is relatively inexpensive, and very easy to set up. It’s also very user-friendly. When you train your employees on the system, it generally only takes about three days. Your agents will not only be able cater to incoming calls; they will be able to make more outgoing phone calls too. The PhoneLink system offers click-to-dial software that does away with touchpad dialing. This all together eliminates dialing wrong numbers.

If you’re interested in purchasing PhoneLink, their website offers a lot of great information about their product. There are also videos on the website that will help demonstrate just what the product can do for your business.

PhoneLink is committed to giving you and your customers the best customer service experience in the market. Hundreds of companies and over one million agents around the globe use Salesforce CTI integration. Your agents will be able to handle calls quickly and efficiently, saving you time, and showing the customer just how important he or she is to you!