Many companies utilize computer-telephony integration to achieve additional benefits that stem from the cross-referencing customer databases with telephone data and responses to interactive voice recognition software. In some cases, however, the customer information is stored offsite. Salesforce.com is a software as a service suite of applications that collect and organize customer information, focusing on customer [...]
Salesforce CTI Integration Helps To Generate Better Income
Nowadays, many organizations face keen competition among themselves, online or offline. In order to be ahead of other organizations, it is important to focus on vital issues such as customer service. Good customer service is an essential aspect, which contributes greatly to the sales of a company’s products or services. Normally, potential customers call up [...]
Putting Salesforce CTI Integration to the Test with PhoneLink
Customer service is tremendously important to any business, and that includes yours. You want your customers to know that when they come to your business in person, they’ll be greeted with a smiling face, happy tone, and a mentality that the customer always comes first. Unfortunately, your customers can’t see your service representatives; they can [...]
Salesforce CTI Integration Helps Your Company
What is CTI, and how can it help your sales team to become more efficient at their jobs? CTI, or computer telephony integration, is a technological service that allows your company and the sales reps to have better control over their phone calls with customers. Choosing to use Salesforce CTI integration in your company is a great way to improve efficiency, and you will be able to see a number of benefits once you get started.